Established in 1993
Quad-Lab, was founded by a former engineer from the Société nationale des poudres et explosifs (Groupe Safran), specializes in chromatography and mass spectrometry. The Quad-Lab laboratory is expanding into the environmental sector by partnering in air analysis for industry (emissions and occupational exposure), tertiary sector (indoor air), and gaseous matrices (biogas, process gases, gas purity).
Purchase by Djoujar Boudhabhay
Dr. Djoujar Boudhabhay acquired the laboratory. It was initially aimed at the pharmaceutical industry but has now expanded to include other areas such as the environment.
Quality system
To support its approach of continuous quality improvement, Quad-Lab laboratory implemented a Quality System (ISO/IEC 17025: 2005, specific to laboratories).
Acceleration of development.
Quad-Lab has made significant progress. Between 2010 and 2014, both the number of team members and clients doubled. Since then, the laboratory’s turnover has continuously increased to double digits.
New offices
Quad-Lab has integrated new premises located in the Léonard de Vinci industrial park in Lisses, as part of the Évry Centre Essonne community.
E-liquides
Quad-Lab laboratory is implementing new analyses dedicated to e-liquids for the e-cigarette market.
LIMS
Quad-Lab laboratory is outfitted with a “LIMS,” or completely computerized laboratory management system, which allows for the improvement of both procedures and client services. It grants access to test reports via a secure portal.
Standair
Quad-Lab launches its new standard brand, STANDAIR, in order to provide customized standard solutions with a diverse range of references in the CS2 and Methanol markets.
A human-sized enterprise
Djoujar Boudhabhay leads Quad-Lab, which is a rising firm. It brings together nine persons today.
Our analytical service
This service is at the heart of the business. Every employee has a specific mission:
The logistics manager receives and registers the samples.
QChemical technicians who are qualified analyse samples and reprocess the results.
Finally, the laboratory manager checks the reports, validates them and sends them to customers.
Our laboratory: A dynamic and versatile team
The whole laboratory staff has been deployed to provide quality service within the given dates. We provide a wide variety of analysis to accommodate a huge number of demands. Finally, the diversity of our personnel is a valuable tool in serving our clients.”
Caroline Fournet, Laboratory Manager
our customer service
Customer service is central to the Quad-Lab. Its mission is to:
Review each customer request and respond within 24 hours
Offer each client a personalized follow-up from a single point of contact throughout the service
A privileged contact will be in charge of accompanying you at each step and will inform you in real time on:
- study of your needs in order to advise you on the most suitable sampling materials and analyses;
- the preparation of the quotation;
- the dispatch, as appropriate, of suitable sampling equipment;
- Monitoring the processing of your samples until they are analysed;
- sending your results;
- the answers to any questions after analysis.
Contact customer service in specific circumstances such as:
- Emergency analyses
- Off-catalogue or contract analysis
Our customer service will never leave you without a solution: if a request cannot be fulfilled by the laboratory, you will be directed to another laboratory or partner who can.
“Customer satisfaction is a core value of Quad-Lab”
Julie Escudeiro, Customer Service Manager
Our Marketing and Communication Department
The Marketing and Communication department is at the heart of Quad-lab’s operations. Our staff works to improve our laboratory’s competence by ensuring that our values and know-how are accurately conveyed across all communication channels. We establish trusting ties with our partners and clients while also strengthening our presence.
« At Quad-lab, we make every effort to ensure that each action contributes to our expertise while also reflecting the values we hold dear. »
Léa Périgois, Chargée de Marketing
The Quality Safety Environment (QSE) service
The Quality, Safety, and Environment department is responsible for a variety of tasks required for the effective operation of our laboratory.
Its responsibilities include:
- Overseeing the QSE system by implementing verification and preventative measures to enable continuous quality monitoring and improvement;
- Support and improve Quad-Lab’s technical capabilities with a structured documentary package that suits the organization’s demands as closely as feasible.
- To safeguard and educate Quad-Lab employees as well as those from other firms that operate on its premises.
All staff members’ expertise and participation contribute to a dependable and effective QSE system.
This service gives an overview of the whole company’s activity. It tries to protect them while also ensuring that processes and the environmental charter are followed. It’s an ongoing interaction in which everyone actively participates. This message is necessary and consistent with the company’s policy.”
Laura Lodéon, QSE Lead
Our logistics department
Our logistics staff works hard to make our exchanges as seamless as possible. At Quad Lab, the Logistics department is in charge of organizing
- Prior to the laboratory collecting your samples, we offer a comprehensive solution for delivering and returning sample carriers (in thermal coolers).
- Upon receipt of your samples, register them: this is an important step in the analytical chain to ensure that the customer’s request is completely met.
“A quick record is time-saving for the analysis of the parameters sought!”
Chrystelle Almeida, Head of Logistics
our innovation department
The Quad-Lab’s goal is to provide its customers with new analyses and services on a continuous basis.
For this the service:
- Develops and evaluates analytical solutions to satisfy the particular demands of its customers.
- Collaborates with clients on R&D initiatives.
- Enriches its products by routinely providing analysis of novel chemicals.
- Simplifies or enhances sampling procedures by developing new solutions.
- Anticipates its customers’ demands by actively participating in technology and regulatory monitoring (via technical conferences and other standards organizations).
The Quad-Lab has been accredited by the French Ministry of Research for the research and innovation tax credits.
“Innovation is a sector that demands significant adaptability and challenge. Finding the best ways to support clients, finding new solutions, and participating in improvements are all very stimulating activities.”